1. General Information

The purpose of this Privacy Policy is to provide individuals with information about the principles of personal data processing on the website of SIA “Merlin Systems”, as well as to enable informed and reasoned decisions when using the services provided by SIA “Merlin Systems”.

2. Data Controller

The controller of personal data processing is:

• SIA “Merlin Systems”
• Registration No.: 40203643480
• Legal address: Pasta iela 11 k-2–24, Tukums, Tukuma novads, LV-3101, Latvia

Contact details regarding personal data processing matters:

📧 Email: birojs@merlin.lv

📞 Phone: +371 29 100 303

3. Cookies

The website of SIA “Merlin Systems” uses cookies to ensure website functionality and security, to analyze usage, and to provide personalized content.

3.1. Types of Cookies Used

The following types of cookies may be used on the website:

• Strictly necessary cookies, which ensure the basic functionality and security of the website, including protection against malicious activities.
• Analytical cookies, which help analyze website traffic and usage (e.g. using Google Analytics).
• Marketing cookies, which are used for marketing and advertising purposes (e.g. using Meta Pixel).
• Security cookies, which are used to protect the website from automated requests and malicious activity (e.g. using Google reCAPTCHA).

3.2. Third Parties

The website may use third-party services, such as:

• Google LLC (Google Analytics, reCAPTCHA),
• Meta Platforms, Inc. (Meta Pixel).

These service providers may process personal data in accordance with their own privacy policies.

3.3. Cookie Management

Users have the option to give or withdraw their consent to the use of cookies via the cookie notification (cookie banner), as well as to change their browser settings.

Restricting or deleting certain cookies may affect the functionality of the website.

4. What Information We Collect

We collect personal data that you voluntarily provide to us, for example:

• by contacting us via email;
• by completing contact forms or questionnaires available on the website;
• through other forms of direct communication.

When contacting us, you may be required to provide your first name, last name, contact details (email address, phone number), and any other information you choose to provide at your own discretion.

5. Purposes of Personal Data Processing

We may use the collected personal data to:

• provide you with the services and information you have requested;
• process orders and prepare necessary documentation;
• provide customer support;
• prevent fraudulent or unlawful activities;
• send informational messages if you have given explicit consent to receive them;
• comply with legal and regulatory requirements;
• inform the public about the activities of SIA “Merlin Systems”.

6. Disclosure of Personal Data to Third Parties

We may disclose your personal data to third parties only in cases permitted by applicable laws, for example:

• to fulfill legal obligations;
• when cooperating with supervisory or law enforcement authorities;
• to prevent criminal activities;
• to protect the legitimate rights and interests of us, you, or other persons.

7. Personal Data Protection

We ensure the protection of personal data by implementing appropriate technical and organizational measures, taking into account existing risks and available resources. Such measures include, for example, firewalls, intrusion detection and analysis solutions, and data encryption. We regularly review and improve our security measures to ensure the confidentiality, integrity, and availability of personal data.

8. Data Retention Period

Personal data is stored only for as long as necessary to achieve the specific purposes of processing or as required by applicable laws and regulations.

9. Your Rights and Contact Information

If you have any questions, suggestions, or comments regarding this Privacy Policy, or if you wish to report potential violations related to personal data processing, please contact us:

📧 birojs@merlin.lv

📞 +371 29 100 303

📬 by post: SIA “Merlin Systems”, Pasta iela 11 k-2–24, Tukums, Tukuma novads, LV-3101, Latvia

10. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes or amendments will be published on this page and shall take effect from the date they are published, unless stated otherwise.